Key Responsibilities:

• Helpdesk Support:
• Respond to IT-related issues and queries via email, phone, or in person.
• Log and track all incidents and service requests, ensuring timely and effective resolution.
• Provide technical assistance and support for incoming queries related to computer systems, software, and hardware.
• Troubleshoot system and network problems, diagnosing and resolving hardware or software faults.
• Hardware & Software Maintenance:
• Assist in the setup, configuration, and maintenance of desktop computers, laptops, printers, and peripherals.
• Install, configure, and update software and hardware according to company policies.
• Ensure all equipment is properly maintained and provide support for hardware repairs and upgrades.
• Network & Systems Support:
• Provide basic network and server support, escalating more complex issues to the appropriate team members.
• Monitor and maintain the company’s computer systems and networks, ensuring availability and performance.
• Assist with user account management, including password resets and access permissions.
• Documentation & Reporting:
• Document issues, resolutions, and help desk processes to improve team knowledge and efficiency.
• Maintain inventory of IT assets, ensuring proper logging and tracking of equipment.
• Assist in the development of user guides and training materials for staff.
• Training & Support:
• Provide orientation and guidance to staff on how to operate new software and computer equipment.
• Assist with the onboarding of new employees by setting up their workstations and configuring necessary software.

• Facilities Maintenance

• Conduct routine inspections of Unifi branches and office buildings.

• Support minor repairs or upgrades to office utilities, such as power backup and light fixtures.

• Liaise with vendors for major facility repairs and service requests.

• Ensure branding elements, such as digital signage, posters, and displays, are functioning and visually appealing.
• Conduct regular checks on the condition of physical branding (e.g., banners, signs).
• Coordinate with vendors for branding updates, repairs, or replacements.