Title: Loan Consultant 

Remuneration: TBA depending on candidate’s experience

Start date: January 2024 onwards 

Place of work: Mbale branch - Uganda 

Reporting to: Branch Manager

Requirements: Experience in a customer-facing service role. A relevant diploma or degree is preferred but not required.

About

Unifi is a fast-growing multinational financial technology company that specialises in personal lending products that helps make people’s lives easy. Our products are backed by a strong IT and data team that ensures we continue to deliver exciting products that are tailored specifically to our client’s needs.

The Role

We are looking for loan consultants that will be the face of Unifi that will be responsible for the provision of loans to customers. 

Responsibilities

Operational

1. Receive, assist, and direct clients in a courteous, efficient, and welcoming manner projecting a positive, friendly, and professional image.
2. Enter all new client’s details into the client registration system either manually or electronically.
3. Checking documents and informing applicants of additional requirements and documents.
4. Ensure all loans are properly documented with accurate and complete information.
5. Maintaining client’s right to privacy and confidentiality throughout the loan process.
6. Attending to all customer inquiries/questions by delivering first-class customer service. 
7. Ensure full compliance with the Unifi credit policy.
8. Ensure proper cash management.
9. Ensure that clients have the right information regarding the products, promotions, and other value-added services.
10. Assist the branch in achieving set KPIs and operational goals

Other 

1. Actively participate in all brand awareness and marketing activities
2. Maintain thriving relationships with customers and stakeholders. 
3. Make Unifi a fun place to work!