Job Description

IT Officer- Uganda

Title: IT Officer

Start date: ASAP

Place of work: Kampala, Uganda

Reporting to: Country Manager 

About Unifi

Unifi is a fast-growing consumer lending company operating in Zambia, South Africa, Uganda, and Kenya. Unifi delivers personal lending products through online, mobile phone and branch channels. The company is well supported by strong shareholders and a board of directors with vast experience in entrepreneurship and lending. 

The Role

We are seeking a dedicated and knowledgeable IT Assistant to join our team. The ideal candidate will have a strong background in IT support, including knowledge of PBX systems, DHCP, IP addresses, DNS, and Google Workspace. This role requires excellent problem-solving skills, attention to detail, and the ability to work well in a team environment.

Learn more about Unifi at:

https://www.youtube.com/watch?v=eUrwaPmzU5E

https://www.youtube.com/watch?v=Oh-EjDAMjas

https://www.youtube.com/watch?v=vl32BzxAHfA&t=26s

https://www.youtube.com/watch?v=_Gf1ZiFpfSc&t=188s 

Responsibilities

• Provide technical support to end-users, including troubleshooting hardware and software issues.
• Manage and maintain PBX systems, ensuring smooth communication within the organization.
• Configure and manage DHCP servers to ensure efficient IP address allocation.
• Monitor and manage DNS settings to ensure proper domain name resolution.
• Assist in the setup, maintenance, and troubleshooting of network infrastructure.
• Install, configure, and update software and hardware as needed.
• Maintain accurate records of IT assets and inventory.
• Provide support for remote users and ensure secure access to company resources.
• Collaborate with other IT team members to implement and maintain IT policies and procedures.
• Assist in the development and implementation of IT projects.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience in IT support or a similar role.
• Strong knowledge of PBX systems, DHCP, IP addresses, DNS, and Google Workspace.
• Familiarity with network protocols and security practices.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Relevant certifications (e.g., CompTIA A+, Network+, CCNA) are a plus.

Reporting Structure:

• Reports directly to the IT Manager.
• May supervise junior IT staff or interns.

Expectations:

• Standard working hours with some on-call responsibilities.
• Occasional overtime may be required.

Soft Skills:

• Strong communication and interpersonal skills.
• Excellent time management and organizational abilities.
• Ability to work well in a collaborative team environment.

Company Values:

• Commitment to innovation and excellence.
• Supportive and inclusive work culture.
• Emphasis on employee well-being and professional development.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• Collaborative and supportive work environment