About
Unifi is a fast-growing financial technology company currently operating in Zambia, South Africa,
Uganda, and now operating in Kenya. Unifi Kenya delivers personal lending products from
branch-based channels, utilizing internally generated software and lending products backed by IT
and data analytics teams based in South Africa.

The Role
We are looking for energetic individuals with a good understanding of customer service principles
and best practices to form part of our customer service call center team.

Responsibilities
Operational
a) Answer incoming calls and respond to clients.
b) Manage and resolve client’s complaints
c) Sell and market Unifi Credit products to customers.
d) Identify and escalate issues to supervisors.
e) Provide product and service information to clients.
f) Research required information using available resources.
g) Research, identify, and resolve client’s complaints using applicable system.
h) Process, queries, and applications (Employment verification, New employer and Data
check).
i) Route calls to appropriate personnel.
j) Document all call information according to standard operating procedures.
k) Recognize, document, and alert the management team of trends to clients calls.
l) Follow up and encourage clients to make timely loan repayments/payables/arrears.
m) Complete call logs and reports.

Requirements ;

Experience in a customer facing service role.

A relevant diploma or degree preferred but not required.