About Unifi

Unifi is redefining credit in Africa with simple, fast personal loans delivered through online, mobile and branch channels.  We make life easy for thousands of clients across Zambia, Kenya, Uganda and South Africa. Unifi has conviction in the African continent and its people, and our products enable our clients to achieve even more.  As one of the fastest-growing lenders in East Africa, we combine exceptional client service with the very best tech and data analytics.

Learn more about Unifi at:

www.unifi.credit/about

https://www.youtube.com/watch?v=eUrwaPmzU5E

https://www.youtube.com/watch?v=vl32BzxAHfA&t=26s

https://www.youtube.com/watch?v=_Gf1ZiFpfSc&t=188s 

Job Purpose:

To serve as the first point of contact for visitors and clients, manage front desk operations, and provide administrative support to ensure the smooth functioning of the office.

Key Responsibilities

Reception Duties:

• Greet and welcome clients, visitors, and staff professionally and courteously.
• Answer, screen, and direct incoming calls or take messages as appropriate.
• Maintain the reception area in a tidy and presentable condition.
• Manage visitor logs and issue visitor badges where necessary.
  
  

Administrative Support:

• Handle incoming and outgoing mail, packages, and courier services.
• Maintain and update office records, databases, and filing systems.
• Organize travel and accommodation bookings for staff.
• Schedule meetings, prepare meeting rooms, and provide necessary documentation.
• Order and manage office supplies and stationery inventory.
• Assist with document preparation, scanning, photocopying, and data entry.
  
  

Customer Service:

• Respond to inquiries in person, by phone, and via email promptly and professionally.
• Handle customer complaints or refer to the relevant department.
  
  

Task Coordination:

• Support various departments with routine administrative tasks.
• Ensure timely follow-up on assigned administrative duties.
• Fleet management
• Travel and accommodation
• Event co-ordination

Personal Attributes:

• Friendly and approachable demeanor.
• Detail-oriented and proactive.
• Strong problem-solving skills.
• Ability to work under pressure and handle a dynamic office environment.

Key Skills & Competencies:

• Strong problem-solving 
• Basic knowledge of IT
• Ability to manage multiple tasks and work under pressure.
• Attention to detail with strong organizational skills.
• Good communication and interpersonal skills to coordinate with employees and service providers.

Qualifications & Experience:

• Diploma or Certificate in Business Administration, Secretarial Studies, or related field.
• Proven experience in a receptionist or administrative role is an advantage.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficient in MS Office (Word, Excel, Outlook) and google work space.
• Professional attitude and appearance.
• Ability to maintain confidentiality and handle sensitive information.