About Unifi

Unifi is redefining credit in Africa with simple, fast personal loans delivered through online, mobile and branch channels. We make life easy for thousands of clients across Zambia, Kenya, Uganda, South Africa and, soon, Tanzania. Unifi has conviction in the African continent and its people, and our products enable our clients to achieve even more.  As one of the fastest-growing lenders in East Africa, we combine exceptional client service with the very best tech and data analytics.

Learn more about Unifi at:

www.unifi.credit/about

https://www.youtube.com/watch?v=eUrwaPmzU5E

https://www.youtube.com/watch?v=vl32BzxAHfA&t=26s

https://www.youtube.com/watch?v=_Gf1ZiFpfSc&t=188s 

Role Purpose

This role provides front-desk and administrative support at our Dar es Salaam office to help the office run smoothly. You will be the first point of contact for clients, visitors, and staff, offering friendly and professional service. 

Your responsibilities include managing reception duties, helping with travel and event arrangements, supporting teams with admin tasks, and keeping office systems organized. This role helps create a welcoming environment and supports the day-to-day running of the office..

Key Responsibilities

Reception & Front Desk:

• Greet and welcome clients, visitors, and staff in a professional and courteous manner.
• Answer, screen, and direct incoming calls or take accurate messages.
• Maintain a clean and organized reception area.
• Manage visitor logs and issue access badges as required.

Administrative Support:

• Handle incoming and outgoing mail, packages, and courier services.
• Maintain and update office records, databases, and filing systems.
• Assist with document preparation, scanning, photocopying, and data entry.
• Order and manage office supplies and stationery inventory.
• Provide administrative support for internal teams as needed.

Travel & Event Coordination:

• Arrange travel and accommodation for staff.
• Coordinate internal and external meetings and events, including venue bookings and logistics.
• Schedule and prepare meeting rooms with necessary materials.

Customer Service:

• Respond promptly and professionally to inquiries in person, via phone, or email.
• Address customer concerns or refer them to the appropriate department.

Task & Operations Coordination:

• Support departments with general office and administrative tasks.
• Ensure timely follow-up and completion of assigned responsibilities.
• Assist with basic fleet management duties.

Personal Attributes:

• Friendly, approachable, and professional demeanor.
• Highly organized with strong attention to detail.
• Proactive problem-solver with the ability to multitask and work under pressure.
• Strong interpersonal and communication skills.

Requirements

• Diploma or Certificate in Business Administration, Secretarial Studies, or a related field.
• Proven experience in a receptionist or administrative support role is advantageous.
• Excellent written and verbal communication skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple tasks, prioritize effectively, and perform well under pressure.
• Proficient in Microsoft Office (Word, Excel, Outlook) and Google Workspace.
• Basic knowledge of IT systems and troubleshooting.
• Strong problem-solving abilities and a proactive mindset.
• Professional attitude and appearance.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Good interpersonal skills and the ability to coordinate effectively with internal teams and external service providers.