Unifi is a fast-growing finance and technology company operating in Zambia, South Africa, Uganda and Kenya. Unifi delivers personal lending products through online, mobile phone and branch channels. The company is well supported by strong shareholders and a board of directors with vast experience in entrepreneurship and lending.

The South African entity is recruiting for a Recoveries Agent to be part of their growing team. The successful candidate should have great interpersonal skills, great listener, attention to detail and target driven. We are looking for an individual that will leave no stone unturned in their quest for excellence in team performance and overall team wellbeing.  

Responsibilities: 

• Recover and manage outstanding debts while maintaining accurate records.
• Negotiate payment plans and locate clients through various sources.
• Handle inquiries and complaints with professionalism.
• Use spreadsheets for tracking and reporting.
• Collaborate effectively and uphold Unifi’s values.
• Meet performance goals and deadlines while following company policies.
  
  

Requirements:

• Fluent in English, Afrikaans, isiXhosa (would be an advantage).
• At least 1-years' experience as a call center agent.
• Matric / Grade 12.
• Exceptional organizational, and time management skills.
• Strong analytical and problem-solving skills.
• Excellent interpersonal and communication skills.