About Unifi
Unifi Africa is a fast-growing financial technology company operating in Zambia, South Africa, Uganda, Kenya and Tanzania. Unifi Kenya delivers personal lending products from physical branch and digital channels, utilising internally generated software and lending products backed by IT and data analytics teams based in South Africa. The company is well supported by strong shareholders and a board of directors with vast experience in entrepreneurship and lending.

Responsibilities
• Contact debtors via phone, email, and written correspondence to negotiate and secure repayment arrangements.
• Review contracts and supporting documentation to assess liability and determine recoverability.
• Negotiate amicable debt settlement solutions based on individual case circumstances.
• Establish, monitor, and enforce adherence to agreed repayment schedules.
• Maintain consistent and professional communication with debtors and stakeholders.
• Track, analyze, and report on recoveries performance and statistics.
• Collaborate with internal teams and external partners to optimize the collections process.
• Resolve collection-related inquiries and concerns in a timely and professional manner.
• Maintain accurate and up-to-date records of all collection activities and communications.

Requirements
• Diploma in any business course
• One year’s experience in debt collection and related fieldwork activities.
• Strong communication and interpersonal skills, with the ability to build rapport with debtors.
• Excellent organizational and time management skills, with the ability to prioritize tasks effectively.
• Detail-oriented with a high level of accuracy in record-keeping.
• Ability to work both independently and collaboratively as part of a team.
• Problem-solving skills and a proactive approach to addressing issues related to debt recovery.
• Should be able to frequently juggle multiple tasks and priorities while providing multiple innovative solutions and improved solutions where needed.