About Unifi

Unifi is redefining credit in Africa with simple, fast personal loans delivered through online, mobile and branch channels.  We make life easy for thousands of clients across Zambia, Kenya, Uganda, Tanzania and South Africa. Unifi has conviction in the African continent and its people, and our products enable our clients to achieve even more.  As one of the largest lenders in Zambia, we combine exceptional client service with the very best tech and data analytics.

Learn more about Unifi at:

www.unifi.credit/about

https://www.youtube.com/watch?v=eUrwaPmzU5E

https://www.youtube.com/watch?v=vl32BzxAHfA&t=26s

https://www.youtube.com/watch?v=_Gf1ZiFpfSc&t=188s 

Role Purpose

About the role

We're looking for a highly organised, proactive Office Administrator to support our leadership team and keep our office running smoothly. This is a dual-hat role: roughly half your time will be spent providing high-touch executive support to our leadership team, and the other half ensuring the office is a well-run, welcoming environment for the team. It's ideal for someone who thrives on a fast pace and takes ownership without being asked.

Key Responsibilities

Administrative Support:

• Handle incoming and outgoing mail, packages, and courier services.
• Maintain and update office records, databases, and filing systems.
• Assist with document preparation, scanning, photocopying, and data entry.
• Order and manage office supplies and stationery inventory.
• Provide administrative support for internal teams as needed.
• Manage relationships with the building, cleaners, IT support, and other vendors, and be the first point of contact for facilities issues 
• Order supplies, equipment, and pantry items, keeping spend within budget 
• Coordinate office events, team lunches, birthdays, anniversaries, and seasonal celebrations 
• Support new-hire onboarding by preparing desks, equipment, welcome kits, and orientation logistics 

Travel & Event Coordination:

• Arrange travel and accommodation for staff.
• Coordinate internal and external meetings and events, including venue bookings and logistics.
• Schedule and prepare meeting rooms with necessary materials.

Task & Operations Coordination:

• Support departments with general office and administrative tasks.
• Ensure timely follow-up and completion of assigned responsibilities.
• Ensure reception is always staffed and receptionist performing their duties
• Help manage the fleet and drivers.

Executive support

• Manage complex, frequently shifting calendars for members of the leadership team, including scheduling internal and external meetings across time zones
• Coordinate domestic and international travel, visas, including flights, accommodation, ground transport, and detailed itineraries
• Draft, proofread, and send correspondence on behalf of executives where appropriate
• Help prepare materials for board meetings, leadership offsites, and community meetings, including agendas, pre-reads, and follow-up notes
• Anticipate needs and proactively solve problems before they reach the leadership team

Requirements

• 5+ years of experience in an executive assistant, office manager, or similar operational role, ideally in a fast-paced environment
• Track record of supporting multiple senior stakeholders simultaneously and juggling competing priorities without dropping the ball
• Exceptional written and verbal communication; comfortable interacting with people at all levels, from new joiners to board members
• Strong organisational skills and attention to detail; you build systems rather than rely on memory
• Sound judgement and discretion when handling confidential or sensitive information
• A service-oriented mindset paired with the confidence to push back, prioritise, and say "not yet" when needed
• Calm under pressure; you treat last-minute changes as part of the job, not a crisis
• Diploma or Certificate in Business Administration, Secretarial Studies, or a related field.
• Proficient in Microsoft Office (Word, Excel, Outlook) and Google Workspace.
• Ability to maintain confidentiality and handle sensitive information with discretion.