About Unifi

Boldly different. Fiercely human. Proudly African. 

Unifi is redefining credit in Africa with simple, fast personal loans delivered through online, mobile and branch channels.  We make life easy for millions of clients across Zambia, Kenya, Uganda, South Africa and Tanzania. Unifi has conviction in the African continent and its people, and our products enable our clients to achieve even more.  As one of the fastest-growing lenders in Africa, we combine exceptional client service with the very best tech and data analytics. 

Purpose of the role

Based in Tanzania The BIT Officer keeps Unifi Tanzania running by ensuring every branch and office has reliable network and hardware and well-maintained facilities. Reporting to the Infrastructure Team Lead, you'll resolve issues quickly, improve reliability and help our community make life easy for our clients every day.

Responsibilities 

• Provide first-line IT support for hardware, software, systems and connectivity issues
• Resolve day-to-day technical issues, escalating more complex problems when needed and basic systems training 
• Manage and follow up on support tickets to ensure timely resolution 
• Support employee onboarding and offboarding by preparing, configuring and recovering IT equipment and system access
• Help the Unifi community install, configure, maintain and troubleshoot issues related to computers, laptops, printers and other IT equipment
• Keep devices secure, up to date and ready for use through approved software, security and system updates
• Support basic network, Wi-Fi and user access administration, escalating infrastructure issues where required
• Assist with hardware repairs, replacements, upgrades and warranty processes
• Maintain accurate IT asset records and equipment assignments
• Coordinate the day-to-day maintenance of office facilities and respond to facilities-related requests
• Work with landlords, contractors and service providers to ensure offices are safe, functional and well maintained
• Coordinate repairs, maintenance and approved facilities purchases
• Monitor service providers and escalate significant facilities or health and safety issues when needed
• Maintain accurate documentation of IT assets, licences, service providers and support activities
• Keep technical documentation and user guides current and easy to use
• Identify recurring issues and recommend practical improvements to systems, processes and user support
• Live the Unifi values by taking ownership, working as one team and always looking for better ways to keep our branches running to serve our clients
• Make Unifi a fun place to work

Requirements

• Diploma or bachelor's degree in Information Technology, Computer Science, Information Systems or a related field
• 2–3 years' experience in an IT support, helpdesk or technical support role
• Comfortable supporting Windows devices, Google Workspace or Microsoft 365, printers and other office IT equipment
• Be on standby when and as needed to help keep our systems running smoothly 
• Confident troubleshooting day-to-day network and connectivity issues
• Familiar with IT asset management, user access and information security best practices
• Experience using a helpdesk or ticketing system is an advantage
• Experience with remote support tools such as Datto, N-able or similar is an advantage
• Experience coordinating facilities or working with external service providers is an advantage
• Curious, practical and excited to figure things out 
• Comfortable taking ownership and working independently to get things done
• A clear communicator in English 
• Organised and dependable, with the ability to handle many tasks while maintaining high standards
• Thrives in a fast-paced environment and responding calmly when priorities change
• A growth mindset with a passion for learning, improving and sharing knowledge with others
• Excited by the opportunity to support the Unifi community that makes life easy for for our clients
• Willing and able to travel across the to branches as required