About Unifi

Boldly different. Fiercely human. Proudly African. 

Unifi is redefining credit in Africa with simple, fast personal loans delivered through online, mobile and branch channels.  We make life easy for our clients across Zambia, Kenya, Uganda, South Africa and Tanzania. Unifi has conviction in the African continent and its people, and our products enable our clients to achieve even more.  As one of the fastest-growing lenders in Africa, we combine exceptional client service with the very best tech and data analytics. 

Purpose of the role
We are looking for an energetic and result-oriented individual with a good understanding of customer service principles and best practices to support our activation team. 

Responsibilities

1. Sales & Activation

• Generate and maintain an accurate sales/telemarketing pipeline. 
• Conduct outbound calls to promote and sell Unifi Credit products, achieving set targets. 
• Complete pre-qualification calls within 24 hours and follow up on unreachable clients within one day. 
• Follow up on leads and encourage branch visits to improve conversion rates.

• Clearly communicate the client journey, including eligibility, interest rates, and product benefits. 
• Engage clients with confidence and professionalism to build trust. 
• Identify and document reasons for client disinterest and areas affecting uptake.
• Capture feedback on branch accessibility, including locations perceived as inconvenient. 

• Liaise with Branch Managers to allocate clients to the most convenient branches. 
• Share client insights to support decisions on branch accessibility and expansion. 

• Manage web chat during working hours, ensuring timely responses within set SLAs. 
• Provide accurate product and service information and resolve client inquiries. 
• Handle complaints and escalate complex issues as required. 

• Prepare daily activation reports, including performance metrics and client feedback. 
• Document all interactions in line with SOPs. 
• Identify trends, escalate recurring issues, and recommend improvements—particularly to reduce delays in work confirmation and loan cancellations. 

6. Marketing & Team Contribution

• Participate in marketing and brand awareness activities. 
• Build strong relationships with clients and colleagues and contribute to a positive team environment

7. Working Conditions

• May be required to work on holidays depending on business needs.

Requirements 

• Work experience in a similar role. 
• A diploma in marketing is preferred but not required.
•  Proven experience working with customer-centric brands. 
• Excellent organizational and multitasking skills. 
• Outstanding communication and interpersonal abilities. 
• Creativity and commercial awareness. 
• A self-starter and team player with a customer-oriented approach. 
• Knowledge of financial products and services will be a plus.

Remuneration 

• Basic salary with great monthly performance incentives