Why was my account not debited?

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There could be a few reasons for this, and it could be anything from banking issues to system downtime. If you’re stressing about missing your payment, you’re welcome to make a manual payment. Click here to pay with Ozow now or call us on 021 11 00 600.

 What is your company criteria?  

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The requirements are that you must be a permanent South African citizen, formally employed and earn a monthly salary, and have an active bank account with ABSA, Standard Bank, FNB, Capitec, Nedbank or Africa Bank. 

Why does my paid-up accounts still show on my credit profile?    

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Your payment information will stay on your credit profile for up to five years. The info isn’t updated automatically, but you can ask the bureau to change it if you don’t agree with it. If your account(s) has/have been paid up for more than five years and still appear(s) on your profile, you can manually log a dispute: Log into …

Can you remove my details from your system?

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According to Section 24 of the Companies Act 2008, there is a general rule for companies to keep records outlining that any documents, accounts, books, writing, records, or other information that a company is required to keep in terms of the act and other public regulation, must be kept for seven years or longer as specified in other public regulations.