This might mean your pay date fell on a public holiday or a Monday. As outlined in your loan agreement, when this happens we may track your debit order from the previous working day, as some employers process salaries earlier in these cases. If you are only paid the next business day, please let us know in advance so we …
I paid all my debit orders; why is there still a balance on my account?
Even though your recent debit orders were received, your account may still have an outstanding balance due to earlier failed payments or disputes. This can lead to additional interest and fees being added to the account. To bring your account up to date, please don’t hesitate to contact our team on 021 110 0600 or email [email protected]. They will be …
Can I reduce my monthly instalments?
Unfortunately, not. You’re liable to pay the amount specified in your agreement with Unifi. If you’re having trouble paying your account, please contact our collections department on 021 110 0600.
Payment holiday: Can I pay the outstanding amount over 3 months?
While we do not offer a formal payment holiday option, we encourage you to contact us directly to discuss possible payment arrangements on your account. Our team will review your situation and work with you to find a suitable way forward.
I’ve made an arrangement; why are you still sending me threatening emails?
Even if a payment arrangement is in place, you may still receive automated arrears notifications. These messages are sent automatically to all accounts that still reflect an outstanding balance on the system. Please rest assured that your arrangement remains on record. If you have any concerns or would like us to review your account, feel free to contact us and …
I am interested in applying for Debt Review – where can I find more information?
If you’re interested in applying for Debt Review, we recommend seeking advice from a registered Debt Counsellor. The National Credit Regulator (NCR) maintains the official database of all registered Debt Counsellors in South Africa, which you can access to find a qualified professional near you.
When will my account be handed over to an external debt collector?
If you have skipped multiple payments on your account, it will be handed over to an external debt collector as per our policy. To avoid this, we encourage you to contact us as soon as possible to discuss your account and explore possible payment arrangements. Acting early can help prevent further fees and protect your credit record.
How far is my application?
If you chose Superfast, the automatic bank statement sharing option, your cash should be in your account in the next few hours. If you manually uploaded or emailed your documents, it’s kinda fast and could take up to 24 hours. Manually uploaded your proof of income and want to get your cash faster? You can still change your mind! Sign …
Did you get my documents?
If we didn’t get your documents, you’ve got mail or an SMS. If you didn’t hear from us, don’t stress, we have your documents and are working on your application. Need the cash faster? Sign in by going to “My Unifi”, and click on Superfast.
Where can I get a settlement quote?
Simply sign in by going to “My Unifi.” Select the account you want to settle, choose your preferred settlement date, and you’ll have the option to download the settlement quote.
