The requirements are that you must be a permanent South African citizen, formally employed and earn a monthly salary, and have an active bank account with ABSA, Standard Bank, FNB, Capitec, Nedbank, African Bank or TymeBank.
I’ve settled my account, have you received my payment or proof of payment?
Please sign in “My Unifi” to double-check that we got your payment.
I paid my account but it still shows on my credit report?
Once your arrears are paid, it usually takes 7 to 21 working days for your credit report to update. If your account still shows as outstanding after this period, please contact us so we can assist you further.
Can you remove my details from your system?
According to Section 24 of the Companies Act 2008, there is a general rule for companies to keep records outlining that any documents, accounts, books, writing, records, or other information that a company is required to keep in terms of the act and other public regulation, must be kept for seven years or longer as specified in other public regulations.
Why do I qualify for a different amount than what I applied for?
The amount you qualify for is determined by your credit score and affordability. We are only able to confirm the amount you qualify for once we’ve done a credit check and looked at your current income and expenses.
Why don’t you assist weekly, fortnightly, or self-employed clients?
Our product is currently only designed for monthly earners.
Do you help debt review or insolvent customers?
Unfortunately, not.
Where can I find Unifi’s banking details?
You can find Unifi’s banking details in your My Unifi portal, as well as on your settlement quotes and statements. If you’re struggling to locate them, we’re happy to help, just give us a call on 021 110 0600 or email [email protected] and we’ll assist you directly
Can you retrieve my statements from the bank itself?
Yes. If you have online banking, you can use our automatic bank statement retrieval feature. Simply select the Superfast option when you’re on the “Proof of income” step of our application. If you’ve already applied and just need to send us your bank statement, sign into “My Unifi”, click on “Upload” and select “Superfast”.
